We believe that the best care is built on partnership between you, your family, and our healthcare team. While we are committed to protecting your rights, your active participation is also key to a successful treatment journey. Please ask questions, stay engaged, and share any concerns you may have. Our team is always here to support you.


Patient’s Rights

  • • Receive treatment without discrimination regardless of sex, age, nationality, religion, or social status.

  • • Be treated in a safe and private medical environment.

  • • Get a second opinion from other professionals within or outside the hospital and participate in the development of treatment plans and decision‑making.

  • • Inquire and receive information about diagnosis, test results, prognosis, health information, etc.

  • • Copy your medical record and receive an explanation of the hospital’s bill.

  • • Request pain alleviation, refuse or terminate a treatment plan, and decide on withholding resuscitative services when critically ill.

  • • File a grievance with the hospital and receive feedback should any complaints or suggestions arise.

  • • Refuse participation in any clinical research, or withdraw at any time without providing a reason, without this affecting the patient‑doctor relationship, the quality of medical care, or any other benefits.

Patient’s Responsibilities

While you are in our hospital, you also have responsibilities that help us deliver safe and effective care. Please:

  • • Provide accurate and complete information about your health, medical history, allergies, and any infectious diseases you may have.

  • • Take an active role in deciding your treatment plan and sign the informed consent form.

  • • Follow the instructions of your medical team during your diagnosis and treatment.

  • • Respect and follow the hospital’s rules and procedures.

  • • Pay expenses as required.

  • • Do not request your doctor to provide false information or issue incorrect medical certificates.

  • • To maintain a fair and trusting healthcare environment, we kindly ask that you do not offer cash or expensive gifts to any medical staff. Our staff are also committed to providing care with integrity and will not accept such gifts.