We understand that seeking medical care far from home is never easy. At International Medicine Department, we believe that truly exceptional care goes beyond clinical expertise. Our team is here for you — respecting your language, honoring your culture, accommodating your beliefs, and ensuring you feel seen, heard, and supported every step of the way.
Pre‑intake Preparation before arrival
Assist in gathering medical history and reviewing records to match you with the most suitable specialist team.
Schedule telemedicine consultations for remote medical assessment.
Provide transparent cost estimation for screening or treatment.
Coordinate with our pharmacy on medication review — including adjustments or discontinuations before arrival, and relevant customs regulations.
Coordinate with the Medical Transport team for patients requiring medical transport services.
Coordinate with third‑party payers (insurance companies, embassies, and other agencies) for pre‑authorization and direct billing.
Assist in pre‑arrival comprehensive assessment covering medical feasibility, transport safety, bed availability, medications, infection control, and resource readiness.
Assign a dedicated patient coordinator with cross‑cultural and language competency as your single point of contact throughout the entire journey.
Provide language interpretation or interpreter services if needed.
Assist with travel and accommodation arrangements — including flight booking, arrival transfer from airport or railway station to hospital, and hotel or serviced apartment recommendations matched to your budget and preferences.
Offer suggestions and coordination for family members on dining and local sightseeing during the treatment period, if needed.
Send a Patient Guide covering patient rights, destination safety, infection information, accommodation, transport, and local activity recommendations.
Upon Arrival & Hospitalization
The dedicated patient coordinator escorts you to medical appointments, examinations, and inpatient facilities.
Ensure timely communication of any changes to your treatment plan, examinations, surgical scheduling, or cost variations.
Provide language interpretation or interpreter services if needed.
Assist with in‑hospital lifestyle needs — including dietary arrangements (halal, vegetarian, and other requirements).
Assist with visa extension if hospitalization extends beyond the originally planned duration.
Pre‑Discharge & Post‑Discharge Follow‑up
Assist in preparing your discharge materials — including bilingual discharge summary, medication guidance, and invoice.
Coordinate with hospital pharmacies for patients who need ongoing medication supplies from the hospital.
If requested, connect with home‑country physicians and medical institutions to ensure continuity of care.
Coordinate with the Medical Transport team for patients requiring medical transport services.
Make follow‑up calls or send emails to monitor recovery, provide necessary guidance, and coordinate with your treating specialist if further medical advice is needed.
Arrange return transfer from hospital to airport or railway station upon discharge.
Provide suggestions on local rehabilitation facilities or serviced accommodation for patients requiring extended recovery or rehabilitation before returning home.
88 Jiefang Road,Shangcheng District Hangzhou,China, 310009
1511 Jianghong Road,Binjiang District Hangzhou,China, 310014
300 Yuanju Road, Shangcheng DIstrict, Hangzhou
456 Qidi Road, Xiaoshan District, Hangzhou, China
1 Xihu Avenue, Shangcheng District, Hangzhou
Zijingang Campus of Zhejiang University, 866 Yuhangtang Road, Xihu District, Hangzhou
Please call +86-571-8971 3988 (8am-5pm, Monday through Friday) or send your inquiries to GlobalHealth@zju.edu.cn
Make an appointment online
The Second Affiliated Hospital
Zhejiang University School of Medicine
88 Jiefang Road, Hangzhou, China
+86-571-8731 5108
iao_sahzu@zju.edu.cn
The Needs of Patients and Customers Come First.
The Second Affiliated Hospital Zhejiang University School of Medicine
All Rights Reserved.
